They keep an office running smoothly while supporting the efforts of an executive, manager, business owner or professional group.
This might indicate that they're not confident in their abilities, or are not sufficiently well trained in key skill areas.
Try to be fair and straightforward when you do this. If team members know that you're watching them, they might act differently, but if they discover that you're watching secretly, it could damage the trust they have in you. So be sensitive, ask open questions, and, where appropriate, explain your actions.
Once you've observed people working, it can be useful to confirm your assessment by setting specific, time-bound tasks that give them the opportunity to demonstrate their skills and abilities.
Do this positively, though — don't set people up to fail. These people could include internal or external clients, past bosses, or even peers and co-workers. Remember the following while gathering information from these sources: Make sure that you don't undermine the person's dignity, and that you respect the context.
For example, in some cultures, it may be acceptable to talk openly to co-workers. In others, you will have to do this with a lot of sensitivity, if you do it at all.
Ask people to back up their comments with specific examples. You can also use information from past appraisals or feedback sessions.
What trends do you see? What skills did your team members say they needed? Are there any skills gaps? Your goal here is to bring together the most relevant information, so that you can create a training plan for each team member.
Your last step is to decide what you're going to do to make it happen. There are several training and development options to consider: On-the-Job Training — this is when team members shadow more experienced team members to learn a new skill.
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Jul 01, · Administrative assistants must be able to handle many details and challenging situations at once. They keep an office running smoothly while supporting the efforts of an executive, manager, business owner or professional group.